I work at PNC Bank as a Branch Banker Associate in Indianapolis, Indiana (I am not writing this as an employee. I am writing this as myself. I do not represent PNC as a whole). What that means is that I work on both the banker and the teller sides of the branch. I am mostly a teller simply because that side usually needs more help.
In March, like almost everyone else, we found out about the Coronavirus. Within a week or two there was a plan in place. We would split up into two teams (there were seven of us total) and half would be off for two weeks while the other team worked. The team that worked first was my branch manager, the other switcher, and me. Those two weeks were exhausting. Drive-thru was consistently backed up, people complained, the phone rang off the hook, and people pulled on the door ignoring the posted signs. The two weeks that we were off, I just rested and slept the entire time. It didn't feel like a vacation. I still had to get my training modules done and I was just completely out of it. This went on from about mid March to early July. This period we call cohorts. I do not miss it.
When we got back all together, work became a lot easier, but we did not open the branch doors until October.
The issues we have right now are people walking in with no mask on or pulling their mask down to speak. These people are not the young. The